This post originally appeared as a comment on LinkedIn page Build My Cleaning Business. People frequently ask me about creating an “introduction” letter for their cleaning service business. “I have a compiled lists of contacts to whom I would like to send an introduction letter.  What should my letter include and what should it avoid?” That’s an excellent question. Before we get to the introduction letter, let’s start with you: ✓  Start this exercise by clarifying your unique selling proposition (USP). In other words, what makes your business unique? Maybe you specialize in a certain industry, area of town, size of facility, or type of client...

This post originally appeared as a comment in “Janitorial Management” on LinkedIn. Question: How is the best way to handle the problem of equipment being damaged by employees?  I understand normal wear and tear, but when a machine comes back with missing parts, bent and mangled I want to fire someone. Any better suggestions? Answer: Well, the good news is that you recognize your initial reactionary desire to fire someone may not be the best course of action. So far, so good! Congratulate yourself for taking a step back and looking for constructive solutions. In my 25+ years of hiring and managing employees, there are 5 ways to solve or prevent almost all HR problems. Communicate often and clearly. Let your employee know how much you pay for equipment, how long you need it to last,  what they can do to contribute, and why it’s in their interest. Give your team written job descriptions. What is common sense to you may not be to your employees. Make sure they have a simple list--10-15 bullet points--of what you expect from them, including equipment maintenance or repairs. The key to making this work  is to cover it in advance so there are no unhappy surprises like the one...

Pam recently attended a business event and decided to share some networking tips.   If you’d like more help on how to build or grow your cleaning business so you have all the clients, money and free time you desire , GRAB our Cleaning Business Accelerator Kit BELOW and see how we can help you grow your business (in record time) today!...

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