This past month, I’ve (re) learned the importance of documentation!
As you know, I purchased a carpet cleaning company. Included in the sale was a van that had a truck-mounted carpet cleaning system and a fairly expensive piece of machinery that performs tile and grout cleaning. Because the previous owner had been a really casual guy, he didn’t have any processes or procedures in place for the basic day-to-day upkeep, maintenance, or operation of these pieces of equipment. We spent lots of time over the past several weeks creating these documents and setting up the systems to make sure everything runs smoothly: that the equipment gets the regular cleaning, descaling, and routine maintenance it requires to perform in optimal condition. It was an overwhelming job to do everything at once.
So, if you haven’t been doing this with all of your company equipment, don’t feel overwhelmed. Try to do one each week and before you know it, you’ll have documentation for everything. Then, you’ll do it whenever you acquire new equipment, so you’ll always be up to date. You’ll avoid having to cancel, reschedule or lose jobs because of equipment failure. Your equipment will also last longer and make you even more money in the field (both good things)!
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